Return & Refund Policy

At adkgg.com, we are committed to supplying high-quality products to our B2B clients. We understand the importance of a clear and transparent process for resolving any issues with an order.

Our General Policy

As a B2B wholesale platform, all sales are considered final. We do not accept returns or exchanges for products based on a change of mind or incorrect order placement after the order has been dispatched.

Damaged, Incorrect, or Defective Orders

If your shipment arrives damaged, is incorrect, or contains defective products, please follow the steps below to request a refund or replacement:

Notification Period: You must notify us of the issue within 3 business days of receiving your delivery.

How to Notify Us: Please contact our support team at Tamimi@adkgg.com or call +971 56 168 0922. Provide your order number, a detailed description of the issue, and clear photographs of the damaged or incorrect items and their packaging.

Investigation Process: Our team will review your claim and work directly with our logistics partners and internal departments to investigate the issue. This process may require up to 10 business days.

Resolution:

Following our investigation, we will determine the appropriate resolution, which may include:

 A full/partial refund, replacement, or store credit.

For damaged, incorrect, or defective items (the only cases where returns are accepted in our B2B model), customers must notify us within 3 business days of delivery.

Return shipping costs: In approved cases, we will cover the return shipping costs by providing a prepaid return label or reimbursing the customer.

No returns or refunds are accepted for non-defective items, changes of mind, or other reasons, as all sales are final for B2B wholesale transactions.

Important Notes

This policy applies to all B2B transactions globally.

We cannot accommodate returns or refunds for buyer’s remorse, surplus stock, or a change in your business needs.

All orders are subject to our Terms & Conditions and Shipping Policy.