Payment Policy

1.Quotations and invoices

Every order is based on a written quotation or proforma invoice showing prices, currency, Incoterm, lead time and payment terms. Prices exclude VAT, duties and shipping unless stated. UAE VAT is charged where applicable.

2.Standard payment terms for goods

• 50% deposit on order confirmation and 50% balance before shipment, unless otherwise agreed in writing.
• Orders are confirmed only once the deposit has cleared in our account.
• Credit terms may be offered to approved institutional clients after a credit review.

3.Payment terms for software, AI and IT services

• Setup, implementation and professional-services fees are invoiced according to the milestones in the proposal or statement of work.
• Subscriptions and licences are invoiced in advance for each billing period (monthly or annually) as stated in the agreement.
• Services may be suspended if invoices remain unpaid beyond the agreed terms.

4.Accepted payment methods

• Bank transfer (TT) to KGG’s corporate account
• Letters of credit (LC) for large orders, confirmed by a bank acceptable to KGG
• Cash on delivery only for UAE clients and GCC clients with an existing relationship, by prior agreement

Cheques are accepted.

Letter of Credit (LC) is accepted as well.

5.Currencies

We invoice in AED, USD or SAR. Currency conversion costs and bank charges are paid by the buyer.

6.Protect yourself from payment fraud

KGG’s bank details appear only on our official proforma invoice or contract. We will never change bank details by email alone. Before your first payment, or if you receive a message about new bank details, please confirm them with your KGG contact before paying.

7.Late payment

If a payment is late, we may delay shipment, suspend services or cancel the order. Deposits may be used to cover costs already incurred for custom or specially sourced goods.

8.Company legal information

• Registered in Abu Dhabi, UAE, with the Department of Economic Development
• Member of the Abu Dhabi Chamber of Commerce and Industry
• Registered for VAT in the UAE